My Techno Tips: ARRIS SURFboard SBG6400 DOCSIS 3.0 Cable Modem/ Wi-Fi N Router - Retail Packaging - White

ARRIS SURFboard SBG6400 DOCSIS 3.0 Cable Modem/ Wi-Fi N Router - Retail Packaging - White features

IDOCSIS 3.0 Cable Modem & 802.11N Wi-Fi Router provides speeds up to 300 Mbps. 2.4GHz (Backwards compatible with 802.11b/g)
Backwards compatible to DOCSIS 2.0, 1.1 and 1.0. Requires CABLE Internet Service. If you are unsure of your service, please contact your CABLE provider to confirm. Compatible with Comcast, Time Warner, Cox and MOST Small Regional Cable Providers. PENDING Charter and Bright House Networks
Capable of Internet download speeds up to 343 Mbps and upload speeds up to 131 Mbps based on your Cable provider service. Supports both IPv4 and IPv6
2-port Gigabit Ethernet Router enables flexible, high-speed wired connectivity. Embedded Firewall & Parental Control Protection
BROWN BOX models NOT VALID for this item, should report to Amazon immediately and RETURN to Seller

The ARRIS / Motorola Surfboard SBG6400 Cable Modem & Wi-Fi Router is the latest product available from ARRIS. The SBG6400 is an all-in-one DOCSIS 3.0 Cable Modem, 802.11N Wi-Fi and 2-Port Gigabit Ethernet Router. Equip your home network with the most advanced modem & router available today to enhance your Internet experience!

Please click on a question to see its answers.

A:There are a number of big differences in the models. The SBG6782-AC supports the 802.11ac Wi-Fi specifications as well as 802.11b/g/n. The SBG6782-AC is also a dual-concurrent Wi-Fi access point where the 2.4GHz and 5GHz Wireless Radios are both enabled at the same time. The SBG6580 is a dual-radio / non-concurrent Wi-… see more There are a number of big differences in the models. The SBG6782-AC supports the 802.11ac Wi-Fi specifications as well as 802.11b/g/n. The SBG6782-AC is also a dual-concurrent Wi-Fi access point where the 2.4GHz and 5GHz Wireless Radios are both enabled at the same time. The SBG6580 is a dual-radio / non-concurrent Wi-Fi AP.The SBG6782-AC also has a faster processor and is built on the next generation Cable Modem Chipset. see less

A:This will work with the triple play, HOWEVER, it will only provide you with internet service. You will still need a separate box(called an eMTA) to provide the phone service. Comcast does allow you to do this, but some of the reps are unaware of it. Just tell them you want the internet on a separate outlet with a cus… see more This will work with the triple play, HOWEVER, it will only provide you with internet service. You will still need a separate box(called an eMTA) to provide the phone service. Comcast does allow you to do this, but some of the reps are unaware of it. Just tell them you want the internet on a separate outlet with a customer owned modem. see less

A:Cannot answer precisely as I am in a small townhome with no distance from router exceeding about 20'ft.

A:Not sure I have an answer as much as additional questions...This modem had been working fine on Comcast until about a month ago when I started experiencing dramatically slower speeds & dropped connections. We have the lower internet tier as it's just my wife & I, neither heavy users but the difference was still noticab… see more Not sure I have an answer as much as additional questions...This modem had been working fine on Comcast until about a month ago when I started experiencing dramatically slower speeds & dropped connections. We have the lower internet tier as it's just my wife & I, neither heavy users but the difference was still noticable. I noticed the config page of the modem no longer has the reset or reset defaults options & no one from Comcast can tell me why. The CS folks go through their scripted resets which effect no significant or sustained improvement but no one from Comcast has offered that this modem might not be compatible & it still appears on their approved list, I don't get it. If I need a new modem, give me some insight & guidance, not worthless IT fix/gestures...I just want a straight answer!!!! see less

A:A MoCA adapter does not need to be connected directly to this device. This device is capable of creating a MoCA network. You will however need to use the adapter at the end point devices. For example you could use your first adapter at your computer, and your second one at your PlayStation.

A:It's a great router! If you have a late model Apple product or other high performance equipment that has the 802.11AC WiFi installed, then you want to get this modem/router, it's a noticeable difference from the 802.11N.

A:Depends on what package of Internet you have. I have Comcast and my package of Internet from Comcast is 50 Mbps and whit this modem I'm getting 60 Mbps using the wifi it'll work depends on your internet package ✌

A:The SBG6782-AC is a MoCA enabled Router and would require that you use other MoCA Adapters on your network to communicate with the SBG6782-AC and create a MoCA Network. When you get adapters, be sure to enable MoCA on the SBG6782-AC (Basic --> MoCA) after you add the other MoCA Adapters on you in-house Cable Network. A… see more The SBG6782-AC is a MoCA enabled Router and would require that you use other MoCA Adapters on your network to communicate with the SBG6782-AC and create a MoCA Network. When you get adapters, be sure to enable MoCA on the SBG6782-AC (Basic --> MoCA) after you add the other MoCA Adapters on you in-house Cable Network. Also note, that once you enable MoCA on the SBG6782-AC "Privacy" will be enabled by default and you want to turn that off as your adapters likely do not have that enabled. ARRIS also has good information on configuring both your SBG6782-AC and SURFboard MoCA Adapters via and just select the product of choice and the topic in general FAQs. see less

A:The Surfboard is a pure cable Modem (= Cable to Internet only / provides only one Ethernet port & no telephone).For multiple Ethernet connections (Wireless), you'll need a router. I use the TEW-731BR, though most any should work. For telephone, I use the Obi200 (http://www.obihai.com/) with GoogleVoice and am quite ha… see more The Surfboard is a pure cable Modem (= Cable to Internet only / provides only one Ethernet port & no telephone).For multiple Ethernet connections (Wireless), you'll need a router. I use the TEW-731BR, though most any should work. For telephone, I use the Obi200 (http://www.obihai.com/) with GoogleVoice and am quite happy with it; there are lots of suppliers for these also {the technology is called VOIP, for Googling them}If you're trying to set up a second, independent internet connection through the SurfBoard modem, I would think that it is possible. Ask your ISP if you can get a second WAN connection on your existing cable = they will need to configure your service for two independent WAN access points. see less

A:It comes with a secure wifi connection.

A:Yes, the SBG6782-AC does have a Firewall built in to it. It allows settings of "Low, Medium, High, and Off" to suit your needs.

A:The cable from Comcast goes in, and then the output is Ethernet network. So one cable output in your home becomes Internet, not all of them. the modem/router (this serves as both) has wifi for your other devices.

A:Yes

A:I am sorry but I don't know. It works great with Time Warner .

A:Yes, I've got mediacom and have had no issues.

A:I'll suggest you check with your carrier first. You may need range extender if you have a dead zone in your home. Good luck.

A:No, there is no telephone connection on the device.

A:To be fare I would have to do a side by side comparison of the specs to see if there are any advantages to replacing the 6141. I bought mine because I needed one and wanted one that was new.

A:yes it does -manufacturer's warranty-

A:More than powerful enough to run any set up. It will depend on your limitations set by ISP for online experience. Also your gaming hardware (Xbox) will be limited in regards to its wifi range by physical barriers like tv cabinets or walls between it and router. Highly recommend PC and direct connection via Ethernet cor… see more More than powerful enough to run any set up. It will depend on your limitations set by ISP for online experience. Also your gaming hardware (Xbox) will be limited in regards to its wifi range by physical barriers like tv cabinets or walls between it and router. Highly recommend PC and direct connection via Ethernet cord for most consistent performance and experience related to hard core gaming. see less

A:No, TWC downgraded my Svc from 200mbps to 100 when I told them the Arris model I purchased to avoid their rental. I get 85-100 download & 12-15 upload. I don't know what I would get if they kept my 200mbps. They said they had to downgrade Svc to 100 in order to install. I'm suspicious, since specs say speed up to 343mb… see more No, TWC downgraded my Svc from 200mbps to 100 when I told them the Arris model I purchased to avoid their rental. I get 85-100 download & 12-15 upload. I don't know what I would get if they kept my 200mbps. They said they had to downgrade Svc to 100 in order to install. I'm suspicious, since specs say speed up to 343mbps. However I'm happy with its reliability and ability to support Moca. The speed meets my needs. see less

A:6782 suits my needs as I only have a 100 Mbps connection. The only difference I know of ia that the 6782 speed is up to 343 Mbps and the 6900 is up to 686 Mbps

A:no, it does have Ethernet ports which look similar but are a bit wider than telephone jack ports.

A:U can't

A:There are a lot of moving parts when it comes to connectivity. Find a competent network technician to troubleshoot it for you.

A:Should be compatible with all ISPs. I use mine with Time Warner Cable in Los Angeles and it works like a charm!

A:This particular model is a cable modem plus AC 1750 router. So for this model, you do not need a router. With some other models, you can/will need to connect your own router. The cable modem only models are somewhat less expensive.

A:I've also noticed it has a short distance. I have 200mb cable speed too and I haven't got anywhere near that speed on wifi yet.

A:Yes, it will work. I am not too happy with this modem tho.

A:I think it would be it runs way faster than the comcast modem

A:Yes you can create and change passwords

A:If you go to TimeWarners web site, there is a listing of acceptable cable modems that will work on their system

A:Inside the box there should be a page with the "how to guide" or will direct you to a website where you will find step by step directions on how to change the password. I'm sorry I cannot be of more help.

A:I haven't used the SBG6782 in a multiple router configuration like this at home, but I don't see why it wouldn't work. Enable DHCP on the SBG6782 and use it to assign IP addresses. Disable DHCP on the Meraki Z1 router. You must make sure the Meraki Z1 router is in the same subnet as the SBG6782. Also the Meraki Z1 … see more I haven't used the SBG6782 in a multiple router configuration like this at home, but I don't see why it wouldn't work. Enable DHCP on the SBG6782 and use it to assign IP addresses. Disable DHCP on the Meraki Z1 router. You must make sure the Meraki Z1 router is in the same subnet as the SBG6782. Also the Meraki Z1 router must have a different IP address than the SBG6782 router. The SSID and pass key should be the same for both routers. see less

A:Yes, I have Charter internet and it works just fine.

A:Answer this question

A:call them

A:Maybe, all splitters and connectors in line must be upgraded and all cable in line must RG-59 or RG-6 or better.

A:Depending on your Internet provider. You need a coaxial cable if you have cable for Internet.I am not sure if you need an Ethernet cable if you have DSL

A:No USB ports on this modem/router

A:Factory Reset.

A:Answer this question

A:Don't know but it does work with wow and comcast

A:Answer this question

A:Nope. It doesn't have telephone jack.

A:Yes it does, but it doesn't support 300 Mbps.

A:Answer this question

A:MOCA is not required to use this modem. If you are using cable Internet it'll do the job. If you have additional coax in the building AND you want ether net communication delivered over the existing coax (why? Coax already in place AND you need more bandwidth than WiFi) then drop a MOCA1 adapter. You'll have ether … see more MOCA is not required to use this modem. If you are using cable Internet it'll do the job. If you have additional coax in the building AND you want ether net communication delivered over the existing coax (why? Coax already in place AND you need more bandwidth than WiFi) then drop a MOCA1 adapter. You'll have ether net between the computer plugged in to the modem, and the device (computer, game box, refrigerator) at the remote adapter. You'll likely need to upgrade any coax couplings and splitters in the coax to 2Mhz spec. see less

A:It is one or the other. I run on 2.4 because 5 ghz gave spotty service.

A:Wifi (Wireless Fidelity) is the same as wireless.

A:Answer this question

A:It is available in black however I only have the white one for sale

A:I hate the way Amazon gloms peripherally related products onto the same page and then forwards questions to people that bought the others.Exactly which product are you asking about? If you're asking about one of the router models, yes. If you're asking about the ones that are strictly modems, no. Putting a wireless … see more I hate the way Amazon gloms peripherally related products onto the same page and then forwards questions to people that bought the others.Exactly which product are you asking about? If you're asking about one of the router models, yes. If you're asking about the ones that are strictly modems, no. Putting a wireless router downstream from a wireless router is a little strange, but I've done that because I wanted a border router for security and a downstream WiFi router for better coverage in the house. see less

A:Dear YouHu...Short form, with your Apple Airport have your ISP provide you a basic cable-modem to connect to. You won't need the Motorola SurfBoard unit.If you wish to read on... I was out-of-town on assignment at the time, sorry about any delays. Pursuant to your request pertaining to: "Airport time capsule (appl… see more Dear YouHu...Short form, with your Apple Airport have your ISP provide you a basic cable-modem to connect to. You won't need the Motorola SurfBoard unit.If you wish to read on... I was out-of-town on assignment at the time, sorry about any delays. Pursuant to your request pertaining to: "Airport time capsule (apple ac router) with 2TB wireless storage."I'll assume you have the following unit (and as added convenience for others):http://www.apple.com/airport-time-capsule/I had to go back and recheck their specs, and a confirmed that your Airport unit features built-in firewall/router. Therefore it "pretty much" replicates all of the Motorola Arris SurfBand SBG678AC, EXCEPT that you will still need a separate standalone cable modem. This is their interface "point" from them to you.In other words, a "handoff" from either your cable (or DSL provider), out of their coaxial feed into the ISP's provider cable modem unit, then via an Ethernet cable from their WAN port to your Apple time capsule.Now allow me to explain further... given the very generic manner you posed your question. Many of the ISP cable companies will invariably drop you off just a cable modem, and that cable modem typically has 1-WAN, 4-Ethernet ports on them. That basic unit doesn't have all of the added features of a very fancy firewall.In order for the ISP's to protect you and them from communicating with your neighbors there is a basic built-in router and firewall to prevent such basic activity to protect them.Your unit will connect and sit behind their cable modem, and you should be good-to-go. Hope this helps, otherwise write back. I'll assume one or both units support MDI/MDIX, meaning if you connect the two together you won't have to concern yourself with the need for an Ethernet crossover cable.As an aside, for those still reading, if you're worried about your added security, take a gander on over to:https://www.grc.com/intro.htmThen click on "Shields Up". Then on that next screen scroll further down, and click on Shields Up again:Then click on "Proceed".Then click on "Universal Plug 'n Play (UPnP) Internet Exposure Test.Hopefully you should get "THE EQUIPMENT AT THE TARGET IP ADDRESSDID NOT RESPOND TO OUR UPnP PROBES". Do this right at your cable modem, to test how got that is.Then go back one page on that internet page. You may need to refresh if it says page not available, do panic.Then click on "All Service Ports" and see how that tests out for you. You should have all green boxes, as all Stealth.Next, repeat the above tests with your Airport unit connected. That'll give you solid feedback if the ISP's standalone cable-modem, and/or coupled with your Airport passes with flying colors. If it doesn't you may need to adjust some settings.Hope all this helps. see less

A:Not sure, but to make mine work out the box I had to use the vendors instructions. Time Warner instructions do not work. http://surfboard.com/quick-start-guides/

A:Answer this question

A:Yes! The ARRIS/Motorola SBG6782AC that you referenced is on Time Werner Cable's list of approved MoDems/Routers/Gateways. For ease of purchase, Amazon list MoDems sorted by ISP providers list of compatible equipment. http://www.timewarnercable.com/en/enjoy/better-twc/internet/internet-modems.html

A:The SBG6782-AC provides many advanced Wi-Fi features if you are upgrading. The SBG6782-AC is a "Dual-band Concurrent" Wi-Fi Router where the SBG6580 is a "Dual-Band non-Concurrent" Wi-Fi Router. So, with the SBG6782-AC you can run both 2.4GHz and 5GHz clients simultaneously. The SBG6782-AC provides 802.11ac wireless co… see more The SBG6782-AC provides many advanced Wi-Fi features if you are upgrading. The SBG6782-AC is a "Dual-band Concurrent" Wi-Fi Router where the SBG6580 is a "Dual-Band non-Concurrent" Wi-Fi Router. So, with the SBG6782-AC you can run both 2.4GHz and 5GHz clients simultaneously. The SBG6782-AC provides 802.11ac wireless connectivity as well as the 802.11b/g/n. The SBG6780-AC also has more powerful Wi-Fi Radios and should provide better coverage in your home, depending on the environmental influences in your area. see less

A:Ethernet and power plug are the two included with this product.

A:no it does not.i bought the same modem and its not on there list of compatible modems

A:Just 2.4ghz

A:Could be the unit that you're connecting with that's the issue if not then the modem is too hot may need more ventilation do nor crowd it with things that can keep it from letting the warm air ouf.

A:I'm not a techie but the wifi on this works fine as it is....we use time warder oceanic cable for our IP.....wifi works allover the house which is brick and cement...........

A:Channels.! But you wrote it the other way around. It is 8 downstream and 4 upstream. Basically you have 8 channels to download things and 4 to upload things to the web, in other words you will be able to download things from the web faster than upload. 2 times faster.

A:It's as fast as your Internet connection. It's been great for me.

A:Firmware Version is: SBG6X82-8.4.0.0-GA-05-809-NOSH

A:Not sure but I used it last month with comcast and now using it with WOW and no problems

A:It will as long as you use an outboard device like a Magic jack plugged into the 6782

A:Yes!

A:Not sure on that nethgear but Arris is an ac ver3 protocol router. Just go to manufacturer specs for netgear and arris to be doubly sure. But if you need an extender make sure you get the latest capability to take full advantage of the arris 6782. In my case the6782 is so good I did not need an extender for a 3500sf h… see more Not sure on that nethgear but Arris is an ac ver3 protocol router. Just go to manufacturer specs for netgear and arris to be doubly sure. But if you need an extender make sure you get the latest capability to take full advantage of the arris 6782. In my case the6782 is so good I did not need an extender for a 3500sf house and approx 100 ft away outside through SHGC .22 glass doors with r24 walls for the 2,4 ghz. Only use the5.4 for short range. Hope this helps you. see less

A:Works great whether connected directly or through Wi-Fi. Means you don't have to pay monthly rental fees.

A:Yes, it will may need to be reconfigured.GoldenGateWholesale

A:Answer this question

A:yes you sure can one thing tough if you turn off the radio you will not be able to log in to the router.

A:Answer this question

A:Hello, You are aware it is a modem, hence no wifi?

A:Answer this question

A:I bought this product, since I switched to comcast. And it works great, very easy setup, and absolutely no issues so far. That said, I'm not sure if this would work for AT&T uverse as primary gateway modem/router. Yes, you could configure this router in bridge mode, and use it to extend your local network.

My Techno Tips

ARRIS SURFboard SBG6400 DOCSIS 3.0 Cable Modem/ Wi-Fi N Router - Retail Packaging - White - Reviews, Questions & Answers

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